Slide Boomerang Provide first class customer service. Customer Service
Support Ticketing

Log and manage support and service requests via the ticketing platform.

Account Management

Track and act on engagements with your customers to deliver a premium service level.

Time Management

Track and manage the time delivered to your customers through time sheet logging.

Powerful Automation

Cut the manual administration of delivering repetitive customer service elements.

Your single digital environment for delivering service excellence.

Customer Data

Manage your relationships.

Keep track of your customers and contacts, along with all of your service engagements on their respective accounts in one system – backed by smart automation that cuts the manual red tape.

Custom fields

Track anything and everything you need to know about your customers, their team members and the services you deliver.

Activity log

Keep track of all the activities against each of your customer organisations – with the ability to trigger automated background processes based on certain input actions.

Multi-module

If used in combination with our Sales CRM, Marketing and/or Projects modules; all of your sales, marketing and project activities will be together in one place.

Ticketing

Track your service delivery.

Log all of your service requests in one place, with powerful filters, update logging and time tracking; you’ll always be the step ahead of your customers.

Email parser

RADAR CRM will scan and read your inbound service request emails – taking automated pre-defined actions that cut out the need for manual triage intervention.

Reminders

Prompt your team via email notifications to ensure no service request ever falls through the cracks.

Logical steps

Use the systemised logic to keep your tickets on-process – in the right status and assigned to the right person; such as, escalation paths or passing for client review.

Time Management

Better manage your time.

RADAR CRM features a smart timesheet tracking system, which collates and measures the total time delivered to each individual customer.

Sales > Service

Overcome the age old challenge of transitioning new customers from the sales team to one being actively serviced by automating the steps.

Admin, solved

Remove the margin for human error and poor administration by systemised prompts that collect the right information, from the right person at the right time.

Right every time

Templated projects with the right structure of tasks will avoid any step of your process from being missed.

Account Management

Be ahead of your customers.

A good account manager needs a good CRM to keep them ahead of their customers. By automating repetitive touchpoints and with in-built activity triggers, your customers will be blown away by your level of service.

Touchpoint tracker

Never miss getting in touch with your customers at a regular frequency. With all your emails, calls and other engagements logged centrally in RADAR CRM, you can easily track and be prompted when to get back in touch with your customers.

Action triggers

If your customer’s record falls into certain parameters that you have defined, you can automate specific follow-up actions.

Time management

Combined with our Projects module, you can track and manage the time delivered to your customers. Helping you control your delivery and maintain profitability.

A Service CRM that always keeps you the step ahead…

…by doing away with the repetitive and manual.

RADAR CRM helps you keep focused on the exceptions, doing away with the burdensome routine of repetitive administration. Keep your team focused on engaging and supporting customers, while letting RADAR’s structure and logic automate and order the rest.

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Most other systems are missing fundamental features. How is RADAR different?

Automation

Find most systems miss a fully joined-up approach? Letting opportunities slip through the cracks?

 

With RADAR, we took a rigid approach; building automated process steps to suit your business workflow. The integrity of your data and business processes are maintained, RADAR CRM controls the order, format and steps taken by your users when inputting data – whether updating a sales opportunity, creating a new project or logging time against a task.

Cost

Confused or frustrated by the cost or sheer complexity of some CRMs pricing models?

 

We were too. So we decided to take a straight-forward, flexible model based on the number of people you need to access a CRM. Each of our plans allow you and your team access to all of the features and functionality of our CRM, without any hidden surprises or restrictions.

Personalisation

Stuck working the way your CRM provider decided you should work? Don’t let your system hold you back.

 

RADAR has been built to work around you. During your onboarding process, our team will map and custom build workflow automation to your business process. Whether that’s for sales, projects or service ticketing – you are able to collect, store, manage and trigger activities from your data in a way that suits.

Data Integrity

Very frustrating when your data always ends up in a mess, isn’t it? Most systems won’t help.

 

We feel your pain! To maintain the integrity of your data set, whether that’s fields of contact information or the status of a task for example, you can dictate how data is input, in which order and dynamically change the options presented to your users based on their prior inputs. Keeping your data clean, organised and valuable.

Fly your business on course with the help of RADAR CRM.

See how RADAR can be tailored to your business.

Book your free demo call today.

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